We're here to help.

FAQ

Quick answers.

How do I sign in to the mobile app?

Use the work email and password your employer set up for you. If you were invited, open the invite link to set your password first.

I didn't get an invite email. What now?

Check your spam folder, then ask your admin to resend the invite from the People page. Make sure your address is spelled correctly.

I forgot my password.

Tap "Forgot password?" on the sign-in screen (mobile or web). We'll email you a reset link that works for both apps.

Why does the app ask for location?

Worknilo Pulse uses your location when you clock in or clock out to confirm you are at the job site. If your employer enables exit prompts, we may also check location while you are clocked in to detect leaving the site. During an active mileage trip, we may record location in the background until you end the trip. We do not track location when you are not clocked in and do not have an active mileage trip.

How do I delete my account?

Open the mobile app, go to Settings, and tap Delete account. Your profile is removed and you are signed out from all devices.

Can I use Worknilo Pulse in French?

Yes. Worknilo Pulse is fully available in English and French on both the web admin portal and the mobile app. Open Settings and choose your language. Each team member can use their preferred language independently.